When
Jim Koch started Samuel Adams Brewing Company in the 1980s, everyone said he was crazy. Today, he is a billionaire who speaks about the importance of communicating with customers in ways that other businesses are failing.
"It was a long, slow process for the education of a consumer," Koch says. "Beer was sold on the advertising and the marketing of a brand, not the ingredients, brewing process, and the passion of a brewer."

Marketing has changed significantly with widespread adoption of email and social media, not to mention the way customers expect to be educated on a business. The story, ideals and values of your business should be told by emailing your customers, mailing your customers, posting...