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How to choose a website builder

How to choose a website builder

The evolving responsibilities for website managers often require them to go out and seek new resources for help with building a website or social media integration. Because the days of the solitary webmaster are over, it’s important to be thorough and exacting when choosing new team members.

How to choose a website builderContractors and companies bring a charming sales pitch when they promise fast and professional digital media building services, but don’t ignore the vetting process. Choosing a good website builder requires due diligence that ensures they have both technical and marketing prowess. The builder must also have a great support system backing up what they do.

All digital projects aim to grow and nurture an audience while fulfilling the mission of the operation or business, but not all website builders have the aptitude or resources for understanding a website manager’s vision. With this in mind, here are a few rules for how to choose a website builder.

10 Rules for how to choose a website builder:

  • 1. Choose a website builder who can be reached by phone – They should speak English and be in your timezone. Seriously, this fact might sound obvious, but because much of today’s website development goes to Southeast Asia, be sure that the company you’re using is available to talk on the phone when you need to.
  • 2. Choose a website builder who uses an Issue Tracking System – Submitting a ticket and tracking an issue holds everyone accountable. Sending emails back and forth is a sure way to lose control and accountability. Ask what Issue Tracking System they use. Hesk is a light and free software solution that should do the job. Jira is a more expensive, but extremely professional.
  • 3. Choose a website builder who will respond in the middle of the night – 24/7 customer support requires more than email and a ticketing system – it requires a phone that will be answered. Phones are not necessarily something today’s website builders leave on during the night – the last thing anybody wants is to spend money on a website only to have it neglected when your customers need it most.
  • 4. Choose a website builder who can produce references and sample URLs – Finding someone who has done similar work in the past will help you know they are experienced. But don’t take their word for it – make sure to view source code for credits and contact that company for a reference.
  • 5. Choose a website builder who has a contingency plan – There’s no such thing as 100% up time. Websites crash in the same manner as any other technology. Ensure there are regular backups for websites, specifically for any database. By using automated software such as Word Press Backup Buddy, they won’t even have to think about it. Finally, pay the extra money for a mirrored site in the event your main website crashes.
  • 6. Choose a website builder who specializes in Content Management Systems (CMS) -There’s no good reason not to build websites based on existing content management systems such as Joomla or WordPress.
  • 7. Choose a website builder who understands SEO – The fundamental necessity for Search Engine Optimization requires basic strategy and back-end optimization that is friendly to Google. Ask the website manager if he or she uses Yoast, a simple plug-in that helps optimize posts and pages.
  • 8. Choose a website builder who integrates social media – Social media means Facebook, LinkedIn, Twitter, Instagram and Pinterest. But those are only the most popular platforms today. Tomorrow may bring Reddit to the forefront and some other hot tool next.
  • 9. Choose a website builder who optimizes for mobile devices – With the market moving toward portability and away from desktop computers, ask for samples of work that are “responsive,” and test their websites on your own tablets and phones.
  • 10. Choose a website builder who can provide a project plan – Website managers should be responding to your Request for Proposals (RFPs). A good RFP allows the website manager to ensure all requirements are covered while specifying expectations. RFPs also help to prevent cost overruns. But simple “yes” or “no” answers back means the website builder is not to be bothered with details. The more details and logistics they provide in response to an RFP, the better.

Of course there are more than just 10 rules to follow when choosing a website builder. One should never underestimate the need for good chemistry and the avoidance of jerks. (These days there’s no need to work with a technologist who’s arrogant and dismissive.)

Choosing a team member is a little bit like adding a new member to your family. Try not to get it wrong.

What to do after getting hacked

What to do after getting hacked

Every few months website managers see the headlines and get questions from clients who ask the same thing: What to do after getting hacked?

After each hacking news story – including the most recent 4Chan iCloud hack where a hacker leaked a stash of nude photos of celebrities – websites such as Time.com or Mashable.com start their self-righteous calls on the importance of changing your password frequently and effectively. Out-of-touch gossip blogs forget the reality that is practical security precautions for users (especially website managers), failing to realize, for instance, that an iPhone doesn’t allow two-step authentication by default. Most media outlets also fail to mention what to do after you’re hacked. Which, chances are, you will be at some point.

What to do after getting hackedThe reality for cloud security is very different than what most people think. Of course, the “Big Tech” companies will defend their services by repeating and enforcing password policies, but the odds are stacked in the favor of criminal elements who have the patience, resources and fortitude to steal data.

The bottom line here is that you should be prepared to have your data stolen, and then be prepared to mitigate the fallout following the event.

Here’s what to do after getting hacked:

  • Act quickly when you do get hacked – Resetting your password in the first few minutes will lessen the probability that a hacker continues to mine your account for value.
  • Backup all websites, databases and cloud accounts – There may be something that’s worse to come, so get ready.
  • Shut down your websites – Stop bad stuff from happening while you find someone to help you mitigate the damage. Google Analytics has a tool for detecting malware on a website.
  • Check all your computers for viruses – Assume there is a bigger problem than the one account or device. Run the virus scans on everything.
  • Reset all passwords on all accounts – That means calling your banks, ISPs, credit cards and logging into all those crappy websites on which you’ve registered. Assume the hacker has access to them all.
  • Watch your credit score – You can pay for identity theft protection from companies such as LifeLock.com or others, but mostly they are going to do the same thing you can do. React to changes in financial records and credit ratings. Be sure to do plenty of research on so-called Free Credit Report Businesses by visiting the FTC.gov website.

We’ve heard and read common security advice hundreds of times – so, why do we keep getting compromised by hackers? Because commonly accepted password security preparations don’t work. Is the cloud safe from hackers? Absolutely not. But here are practical tips for website managers to remember about password security:

  • Omit your memorized “core phrase” when documenting a password – By now we all know to use special characters (i.e., !@#$%^&*) and combinations of capital letters and numbers, but these are easy to forget. Develop a password system based around a memorized phrase that will NEVER CHANGE. Then, never document the memorized phrase. Ever. For instance, if your memorized core phrase is “Deso!ationRow”, then all future passwords would include this favorite phrase added on the front or the end of it. Your core favorite phrase never needs to change while the front or back portion will change periodically. It’s this front or back portion you document: (the core phrase is in GREEN):
    • $November6autumDeso!ationRow = $November6autum————–
  • Choose obscure usernames – Website and email accounts often force users to use their email addresses as usernames. But where FTP is involved website managers can ensure that they use unrelated usernames for their FTP account logins (the username is in GREEN):
    • www.MyDomainName.com = OtherName
  • Add and update backup “password reset” contact information – Google, Yahoo! and AOL require an alternate email address and phone number for the purpose of resending passwords when a reset is requested. When you find it necessary to change your password, perhaps by no fault of your own as was recently demonstrated by Adobe when their servers got hacked, having an updated profile on these accounts allows for quickly resetting the information.
  • Use Facebook logins for Facebook only – Seriously, it is a convenience when signing up for a new service, but there’s a serious conflict of interest presented when Facebook becomes your authenticator for all the websites you visit. The same applies for Google, LinkedIn or other “convenience login” functionality being offered.
  • Visit your accounts frequently – Even if you don’t intend to reset the password on an account, you should visit dormant accounts and ensure software upgrades have been made and there’s no funny business going on in your account. Time is the enemy where hackers are involved, and the earlier you discover a problem, then the more likely you’ll be to cover your ass.
  • Don’t use unknown wireless networks – Next time you’re in a coffee shop and the name of that business comes up on the list of options to connect to the Internet, be sure to check with the business to authenticate the Wi-Fi address is valid. Real Life Scam recently demonstrated how hackers create phoney wireless networks in so-called “Wi-Fi Hustles”.
  • Delete old email – Despite what most people think, the cloud files are not the biggest risk to your security (unless you have nude pictures, of course). The bigger issue with most website managers and Internet users comes down to credit card and social security numbers contained within emails. Somewhere along the line most of us have sent our social security number to a business. Deleting old email will prevent hackers from mining it.
  • Don’t give out passwords – And when you do give out a password to a developer, make sure you change after the work is finished.

It sucks, it hurts and it takes time to recover after you’ve been hacked. But you’re not alone in your horrors, and there are many resources available from other website managers who have been through this before. Don’t be afraid to ask for help, and don’t be afraid to act quickly.

Websites for iPads

Websites for iPads

Soon, websites for iPads will look like websites for desktop computers, so redundant Apple apps will no longer be necessary and website managers will have more time to focus on developing a single Internet user experience rather than multiple ones.

When Steve Jobs publicly refused to support Adobe Flash on the iPhone and iPad beginning in 2010, many website managers scratched their heads in perplexity. It’s a rare case when a company unilaterally renders 25% of all websites unusable. But that’s exactly what Apple did when they ended Flash support on their devices.

At the same time Apple elevated their own alternative to Flash – the Apple app store – by claiming inefficiencies could be alleviated by developing an Apple-only website application. Website managers were forced into promoting the Apple brand every time the question was asked: Do you have an App for your website? Suddenly, website managers were duplicating information and functionality from websites to apps, all for the sake of responding to a new and proprietary platform everybody was talking about.

Today, there have been more than 75 billion downloads of more than one million Apple apps, proving Apple’s business decision was a good one for their bottom line, and never minding a bully’s ability to maximize profits on the backs of the rest of us (the stock holders certainly aren’t complaining).

websites for ipadsWebsite managers had to take stock of the time and expense involved with catering to specific hardware. Compatibility in purveying information to users via the Internet, after all, is a website manager’s biggest responsibility. But that was nearly five years ago that the bullies that were Apple had their way with website managers. Today, many of us have discontinued redundant Apple apps while optimizing our websites to be browser friendly, instead. Users are growing weary of app overload while Apple finds themselves losing market share to hardware providers for the simple reason that their expensive propriety has become too big a burden for consumers and developers.

How Apple killed the solitary website manager
More than any other company, Apple has encouraged the stratification of responsibilities for website management. Apple CEO Tim Cook noted in June that nine million registered Apple developers had come on board to learn the proprietary technology around developing applications for Apple’s hardware. That’s likely nine million former website managers who were forced into the propriety of a single company’s vision – and nine million websites with resources diverted to a singular cause that is Apple.

iPad 2 Air Improvements in HardwareBut the geniuses at Apple might be feeling too much heat in their closed kitchen, evidenced by their recent forcing open of windows on their Safari Browsers. Literally, Apple is responding to a loss in market dominance in the mobile device market due to the wide-ranging prevalence of truer open source devices such as those running the Android operating system. These devices allow developers to create applications for their businesses much more quickly than what Apple requires them to do – and the applications work better. It’s no wonder business managers avoided “going Apple” for as long as they did, despite Apple’s obvious advantages in ergonomics.

In response to their historic failure in providing an efficient platform for business applications, Apple has made business alliances with the likes of IBM to promote new hardware to the corporate world. More interesting than that is Apple’s new approach to providing a dynamic user experience within their mobile devices – namely, adding multitasking in their next hardware upgrade.

Why the iPad Air 2 is special
The rumored release this October changes the way users interact with their mobile devices because Apple is evolving their operating system to allow users to run multiple apps and browser windows at the same time. This multitasking functionality will be supported by the iPad Air 2 boost in RAM from 1 Gigabyte to 2 Gigabytes, which means that websites for iPads will soon load as quickly as they do for desktop computers – and keep running in the background!

Other details are considered minor (but for all that buzz around the iWatch!), but do create one heck of a cool device:

  • iPad Air 2 will bypass a typed password by allowing for fingerprint unlocking
  • iPad Air 2 will have an 8 megapixel rear camera
  • iPad Air 2 will have a 1.5 megapixel front camera
  • iPad Air 2 will be 6 millimeters thin (1.5 millimeters less than its predecessor)
  • iPad Air 2 will have the same resolution as the previous model
  • iPad Mini 3 will be 5.25 mm thick (1/3 thinner and lighter)

Full circle for website managers
While the ergonomics of the iPad tablet will not be remarkably different in this next release, it’s new operating system will liberate users who interact with websites and other functional tools on their Apple devices. They’re liberated because they only have to go to one destination – a website URL – to get the information they want, regardless of whether they’re using an iPad or iPhone.

Apple users have long complained about the inability to run multiple applications at the same time, so the play toward multitasking is no small deal. Add to this fact users want to have the same experience on their desktop computer’s website browsers as they have on their mobile devices and it’s a good bet that Apple will relax their ban on Adobe Flash in the year to come, too, all for the sake of providing users accessibility.

What is White Hat SEO?

What is White Hat SEO?

The best website marketers avoid Black Hat marketing because Google penalizes the practice. But what is White Hat SEO? In a nutshell, it’s a good party.

SEO (Search Engine Optimization) has evolved in the same way as other media. Similar to the beginnings of both radio and television, the early days of the Internet allowed savvy marketers to push their messages in ways that were not always ethical, but very affective. Radio’s Payola Scandal in the 1950s, when radio DJs played songs in exchange for money, caused the U.S. Federal government to pass new laws targeting the pay for play practices that were so prevalent at the time.  Now, Google is playing the role of government by sidelining those websites they suspect are promoting hidden agendas. By removing URLs from search results, Google penalizes these website managers for bad practices. In essence, Google is the new Federal Communications Commission (FCC).

What is White Hat SEO?
White Hat means that a website manager is not overtly trying to trick users or search engines into believing their destination is valuable. A good website is like a good dinner party where the guests are getting something they can’t have elsewhere – and it’s all sourced locally and ethically.

A website should be farm-fresh.

The question might even be asked whether any form of SEO will be frowned upon by Google? In fact, the way to avoid getting penalized is by sticking to what the website’s purpose is and not trying to play games or trick users or search engines into treating your page as something it is not.

  • Quality Content – Google spends a lot of money manually evaluating content on websites to determine if the website manager is presenting something genuine and helpful. Longer articles are better than short blog posts, and topics should be covered with an attention to detail. Google also has algorithms to evaluate quality.
  • New Content – Posting content on a regular basis is important. There’s a reason this blog gets posted at the same time every Tuesday! Similar to users, Google likes established routines.
  • Good Images – Your posts should have relevant images of high value – and they should be original. Posting images with good descriptions, captions and free of copyright issues will go a long way in proving the website’s worth.
  • Good functionality – Content is helpful, but a useful function on a website, for instance a Quiz, can make a website relevant in the eyes of users and Google. Directories and other resources can also be a good way to establish traffic and demonstrate objectivity in helping users get good information.
  • Good Reviews – Having good reviews posted from users on Yelp, Google Maps, Travel Advisor or other peer-to-peer review websites shows that a website is a good destination providing good experiences. The more talk about it, the better – even if the ratings are not always 5 out of 5 stars.

What is Black Hat SEO?
Black Hat marketing strategies intentionally trick users and search engines into thinking a URL  is better than it is. Google is methodically removing these black hat-associated websites from their search engine results, mainly because the websites are doing one or more of the banned practices listed below:

  • Deceiving Users – Any time a website displays something to trick a visitor, Google will penalize the website. Examples of deceiving users can be misleading headlines or teasers, or generally teasing the visitors into doing something they don’t intend to do. Trolling users with fantastic headlines that ultimately have no news or comic value is also considered Black Hat.
  • Deceiving Robots – Gone are the days for hidden keywords within the body of a web page. Showing search engines something different than what a human visitor sees is tantamount to extortion in the eyes of Google. There are various terms associated with robot trickery, including cloaking and/or sneaky redirects.
  • Duplicating Content – Repeating keywords or articles and content multiple times on a website is considered SPAM.
  • Banner Ads – Linking to crappy websites, or websites that are not related in any way, is a good way to get on the bad side of Google.

What is Gray Hat SEO?
Black Hat SEOThere is a place in between that website managers might find themselves, either purposefully or by accident. For instance, a website might be sincere in its efforts to provide useful links to other websites, while Google could deem the practice suspicious.

  • Too many links – Outbound links to websites that are unrelated will raise the suspicions of Google crawlers.
  • Redundancy – How many different ways can your website present the fact there’s good customer service? Well, it’s worth saying once or twice, but maybe not using the same motto on each page.
  • Guest BloggingJohn Mueller warns that by giving strangers a stage to write and link to what they want, there’s a descent chance a website will be considered spammy.
  • Using Keywords – While Google accepts and encourages the use of keywords, anything beyond the basic will be penalized. Stick to one keyword or key phrase per page and three tags.

If, when running Google Analytics, a website manager determines users are sticking on the website for more than a few minutes, that means the website is relevant and useful for those users. Google can determine how long users are visiting websites – and whether they are leaving as quickly as they came. Similar to bad parties on a Saturday night, Google won’t talk about websites where everyone left quickly. Likewise, a comfortable website that people want to return to time and time again will be talked about by Google.

What does a website manager do?

What does a website manager do?

Website managers don’t manage websites anymore – they manage a company’s Internet brand. So, what do website managers do these days? They do it all.

Not long ago a webmaster could be depended on for creating a wire frame and executing a slick HTML or Flash design to capture customers. These antiquated website managers updated content and changed out pictures to keep the website fresh, but did little else outside that company’s URL.

With more than 644 million active websites on the Internet, the last thing a business manager needs is another website. What they need is for their business to get found and reinforced across all channels.

Callout for What does a website manager do?Because most companies already have websites, but are in need of someone to manage their overall Internet brand presence, the question What does a website manager do? should be prioritized by aligning the component jobs supporting their Internet brand:

  • Website URL Manager – Let’s get this out of the way first – yes, you need a website with a good domain name and user-friendly design that provides the functionality users expect. Most importantly, a website manager puts content first and develops a strategy for keeping the website fresh and relevant. Server scalability, accessibility and interface useability are obvious requirements for a website manager.
  • User Statistics Analyst – The better an analytic, then the better insight a business manager will have for understanding where their users are coming and going. A website manager first evaluates which pages on the company’s website are being used or ignored, using Google Analytics to quantify every user’s experience. But the company’s website is only the beginning. For instance a good website manager can determine which social media outlets are working for the brand and how many times people talk about that brand on those outlets. Facebook’s market value has topped AT&T not because everyone likes to see pictures of their friends instead of calling them, it’s because Facebook has done an excellent job quantifying their advertisers’ ability to access information pertaining to how often users are sharing, reading and liking the information they’re serving up on the network.
  • Social Media Manager– Few people care what a website has to say about its own business (stop bragging!), but the public does like to know what friends and respective communities on Facebook, Twitter, LinkedIn, Pinterest, Instagram, and Reddit are saying about the business. While a website might provide the functionality and utility your customers ultimately desire, what others are saying and thinking about the brand resides with social media outlets. It’s up to the website manager to aggregate these social media outlets into a coherent and unified messaging strategy that continuously streams and manages that information about the company’s brand.
  • Search Engine Optimizer – Website managers have learned that getting people to their brand means lobbying Google and the rest of the search engines (SEO). Businesses should not be surprised to know Google prioritizes search results where the content and brand changes most frequently, typically on social media sites like LinkedIn or Facebook but also on review pages associated with sites like Yelp. It’s because this is where users talk about companies the most. Review pages, in particular, rank higher than a company’s URL because that information can be much more useful than what the company is saying about itself. Google knows.
  • Email Newsletter Editor – Collecting emails and sending out periodic newsletters to users who opt in has increased in popularity as users feel overwhelmed by the inability to find relevant news. By repurposing old content and fostering reliable relationships with customers, a website manager can keep a company’s brand in the front of their customers’ minds, delivered as regular as clockwork. Users like to know they’re being updated regularly, and they also like to know they can opt out of these updates any time.
  • Mobile Phone Marketer – Website managers are versed in Interactive Advertising Bureau (IAB) best practices that foster mobile phone results for a company’s brand. Mobile advertising continues to grow faster than any other form of media, with [link removed] 57% of the U.S. population owning a smartphone.
  • Online Advertiser – Although less of a big deal than they used to be, banners and paid blogs can grow a company’s brand dramatically. Website managers should manage online advertising programs conservatively, always cognizant of hard data supporting any money put toward them.

The website manager focuses on delivering traffic to the company brand via any means possible, not driving users to a single URL. Without a doubt, the biggest mistake companies can make is to oversimplify how clients will find their businesses. Because having a website is not enough, it takes a website manager who can deliver across multiple Internet outlets. These outlets are being invented every day, so being up-to-date on new ways to reach customers really means being into everything on the Internet.

That’s not to say new businesses starting don’t need the nuts and bolts involved with planning navigation and design for a single URL. But we should be honest with ourselves in when asking the question, What does a website manager do?  Savvy business managers know the many components that a web manager must manage, and he or she also knows that list is growing.

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